FAQs

How can I contact Noxonus?

You can email us at contactnoxonus@gmail.com — our customer service team will respond within 24 hours.

Do you ship worldwide?

Yes.

Where do you ship from?

We ship from Hong Kong.

Can I change or cancel my order?

As we aim to process orders as quickly as possible, you must request any changes or cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Amex) and PayPal.

When will my order be processed?

Orders are processed Monday to Friday within 1-3 business days and shipped the following day. We do not ship on weekends.

How long will it take to receive my order?

Orders typically arrive within 7-15 days of being shipped.

What if I don't receive my order?

If your order hasn't arrived within 30 days of shipping, you are eligible for a full refund.

Will I be charged customs and taxes?

Prices on our site do not include import duties or taxes. You may be liable for customs fees upon delivery, determined by your local customs office. These charges are your responsibility. For details, contact your local customs office.

How do I return an item?

Please contact us at contactnoxonus@gmail.com.

What if the item I received is defective, incorrect, or damaged?

Please contact us with your order number and photographs of the item. We will resolve your case as quickly as possible.

When will I receive my refund?

Refunds are credited to your original payment method. Credit or debit card refunds are sent to the issuing bank within 7-10 business days. Please contact your bank if you have not seen the credit posted to your account.